Alamogordo / Carlsbad / El Paso / Hobbs / Las Cruces / Pioneer Bank / Roswell / Ruidoso

Have you received a new debit card?

debitcardreissuePioneer Bank takes the financial security of our customers very seriously.  We recently upgraded our ATM/Debit cards with EMV chips that improve payment security, significantly reducing fraud.

To provide our customers with peace of mind, while providing the latest card technology to combat fraud, we have completed a mass re-issue of our customers debit cards.  These cards had the same account number as your current card.  If you have not received a new card, it is because you have already been upgraded to the new technology.

Some customers have received duplicate cards, or cards with numbers that have previously been deactivated.  We apologize for the confusion. Pioneer Bank will work with you to ensure utilizing your new card is as simple as possible.  If you are unsure of how to proceed with your new card, please follow one of the following three steps:

  1. When you receive your new card, please call 1-800-567-3451 to activate it.  When you activate the new card, your old card will automatically deactivate and you can destroy it for security purposes. When you activate your new card, you will be asked to reset your PIN, or you can choose to keep your current PIN.
  2. If you have an instant-issue card with the design of your choice, you already have the EMV card and can choose not to use the new card.  You are welcome to destroy the new card, but first contact us so we are sure to cancel it. If you activate the new card, your instant-issue card will automatically deactivate and will no longer be functional. You can visit your local branch, contact us through Online Chat, or call 575-624-5200.
  3. If you have received a card with numbers that have been deactivated, or if you have any issues or questions regarding the new card you received in the mail, please contact us through your local branch, Online Chat, or call 575-624-5200.

Thank you for your patience.

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